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PERSONALIZED SERVICES
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Two Layers of Engagement
- Personal wealth Manager
- Dedicated Service Team
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Two Layers of Engagement
At Citygem, our core proposition is 'service' and we have the right team in place to match your expectations. We look at your requirements from the perspective of two main categories:
(i) regular day-to-day transactions and
(ii) financial advice.
Our two-layered approach to service delivery will ensure the best customer experience in both categories. For regular banking services, our top layer of First Impression Officers (FIOs) will do the needful and ensure that your requests and instructions are properly executed. When the need arises for careful consideration of products, comparative analysis or wealth management guidance, our second layer of personal Wealth Managers (WMs) will give you the attention and support you need. Your personal Wealth Manager is there to provide the solutions that keep your portfolio in shape.
Personal wealth Manager
Dedicated Service Team
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