City Bank Chairman Rubel Aziz launches the bank's Priority Banking "Citygem" at a ceremony on Saturday. Director & Ex Chairman, City Bank, Bank's MD & CEO Mr. K Mahmood Sattar were also present.
The City Bank Limited launched its Priority Banking named "Citygem" for its high net-worth clientele at a ceremony held in the banquet hall of the bank. Bank's Chairman Rubel Aziz inaugurated the service. Also present were Director & Ex Chairman, City Bank, Bank's MD & CEO Mr. K Mahmood Sattar, AMDs – Sohail Hussain, Faruq Mainuddin, DMD & CCO Mashrur Arefin and other senior officials.
City Bank started the "Citygem" journey from three lounges located in Dhaka & Chittagong. These are state-of-the-art lounges offering extraordinary facilities like virtual office for customers, own business meetings, complimentary luncheon privileges, reserved parking with valet service, exclusive locker with powder room etc. The other privileges of Citygem include wealth management service like capital market investment advisory, access to private trading room at the Citygem center with on-site trader, special desk for property & real estate related information. The product proposition also include a full-service travel concierge arrangement whereby customers will get 24/7 airport pick-up and drop, flight reservation assistance , free access to City Bank Amex Lounge at both international and domestic airport in Dhaka.
The Citygem Priority Banking customers will also receive the Citygem American Express® Card, linked to their City Bank Priority Banking Account, offering account holders unmatched cash back of 7% on spending at leading grocery stores and 2% cash back on all other merchants throughout Bangladesh, continuation of interest earning in saving accounts for additional 15 more days even after the money has been spent.
City Bank has taken a two – layered engagement approach for its customers – at the first level, there will be the First Impression Officers (FIOs) who will help them conducting everyday banking activities and at the next level the Wealth Managers will help them grow their wealth and do portfolio management for them.
Among many other unique benefits, four highlights are: Complimentary dinner for two at 5-star hotels on customer's marriage anniversary; pre- approved OD facilities for TK 3 lacs; special discount for spa package at 5-star hotels and so on.
At the "Meet the Press" event, Chairman of City Bank, Rubel Aziz noted that "it is perhaps first time in the history of banking in Bangladesh that a bank has geared itself to offer priority banking service of true international quality and class."