Travel concierge services

Sapphire members deserve smooth travel and that’s what we exactly try to do. There’s a travel concierge service waiting to assist you. So, simply transfer all your travel related worries onto us and your smooth journeys are ensured.

Airport Transfer

We like to handle the airport drop-offs and pick-ups of our members. So just feel free to ask for a limo service whenever you need a lift to/from the domestic and international terminals of Hazrat Shahjalal International Airport and Shah Amanat International Airport.


Airport Meet & Greet

Take the hustle out of your travel while you are at Hazrat Shahjalal International Airport. Our personnel will take care of your luggage and ease you through the check-in formalities so that your travel experience is the smoothest possible.

Departure: Be greeted at the main terminal building gates and hand your luggage over. Our personnel will then help whisk you through luggage scanning and check-in formalities.

Arrival: After you exit the immigration area, our personnel will collect the luggage for you, accompany you through customs and escort you to the car parking.

Assistance with reservations

Securing a seat – be it international or domestic – can sometimes be daunting! Our preferred service provider is there to take care of your flight bookings. Simply contact us to place your request and we shall do the needful.

Customized holiday and business travel packages

Whether you are thinking of family holidays or even corporate packages, contact our preferred service provider and we will customize as per your requirements. Starting from tickets, hotels to daily itinerary and any other special arrangements, we have everything covered for you!

*Terms and Conditions apply

*Terms and Conditions

  • All Value Added Service request must be submitted minimum 1 working day prior to the service date and by 4:00 pm of the last working day before the service date. Request for service on the same day cannot be processed.
  • Proper itinerary or ticket copy must be sent while submitting any request.
  • During departure, maximum waiting time for Airport Limousine is half an hour. Charge will be applicable for additional waiting time and it has to be borne by the customer.
  • Airport Meet and Assist service is complimentary for 2 adults and children below 12 years including four luggage (one trolley) only. Cost of additional guest and luggage will be borne by the customer.


Value Added Services (VAS) maximum usage limit
Value Added Services Average Deposit Balance of BDT 50 Lac Average Current/Savings Account Balance of BDT 10 Lac Individual Salaried Account Account of Spouse and other family members of Citygem clients
Airport Limousine 10 8 4 NIL
Meet and Assist 12 10 4 NIL
Complimentary access in Amex Lounges 6 6 6 6
Luncheon Facilities 6 4 2 NIL

*Note: The above Terms & Conditions are not applicable for Sapphire members.