• A minimum 1 year of banking relationship with required average annual balance must be maintained to be eligible for the Sapphire welcome offers. If the average annual balance is not maintained, the offers will no longer be available for the Sapphire member.

• After maintaining the average annual balance on the first year, Sapphire member will have twelve months to avail the welcome offers.

• The travel and health packages will expire after 1 year. The request to avail the offer must be confirmed to your wealth manager before the date of expiry. The confirmation for the travel and health packages must be given 6 months prior to the travel date.

• Valid Visa of the destination country must be obtained 3 months prior to the travel date for Travel/Health packages (for Cruise and Mount Elizabeth Hospital minimum 30 days).

• To avail the executive health screening, the Sapphire member will have to present the voucher and letter issued by Parkway (Bangladesh) at Mount Elizabeth Hospital counter and will receive the executive health screening by paying on their own. Later, upon submitting the bill copies to Galaxy Travels, Bank will reimburse the applicable amount in the Sapphire member’s personal BDT account within 15 working days.

• Copy of the Sapphire member’s passport with a validity of minimum 6 months must be submitted.

• Sapphire member must inform the wealth manager about any change, cancellation or amendment of the welcome offer 3 months prior to the travel date. Change, amendment, cancellation are subject to cruise, airline and hotel policy

• The offer for cruise or air ticket or hotel booking will not be valid on ‘blackout days’: Valentine’s Day, Chinese New year, Christmas and New Year’s Eve. Cruise or air ticket or hotel booking is subject to cruise, airline and hotel policy.

• Visa processing must be managed by the Sapphire member. Bank will not be responsible for any visa processing.

• Bank will not be liable for travel related issues of any additional companion.

• Charges arising from any change or upgrade in air tickets or hotel room or cruise room booking will have to be borne by the Sapphire member. Bank will only provide the cost of the offered package.

• The offers are nontransferable and nonrefundable under all circumstances.

• Welcome offers can only be used once.

• City Bank reserves the right to change, cancel or amend the welcome offers without any prior notice.